I don't deal with agencies so I don't know if Alena is legitimate, maybe that's the problem.  If they are whatever requirements are probably listed on their website, maybe you didn't follow their requirements?   I'm only guessing, but if they're not responding then something about your messages is making them cautious or they're not handling their business very well. If they don't get back to you after your latest try then move on and give someone else your money.

also waiting for verification

I'm waiting for the response too and they don't respond.... I'm mid 30s

No response within lets say 5 days, buh bye

Same here. Annoying part is I used to be verified and lost that email. Good girls for good prices. Sucks

Yeah, I'm having the same frustration.  All reviews indicate how easy it is to get set up with Alena, but I'm getting completely ghosted.  I sent a friendly follow-up maybe 4 days after the initial email, and nothing.  Funny you mention age requirement, because I thought maybe I'm too old (40s)!  They also say "IPHONE" on the website, but that would exclude like 40% of America, so that would be silly.

Anyway, their loss, as I'm a very generous tipper.  Maybe I'll try again in a few months.

yeah, this is why i recommend ECE only in Chicago when it comes to agencies, when fellow runs business like this - everything is well organized

I recently got verified. I had to chase a bit but got it done in the e nd. Was highly motivated as the girls there look super hot and reasonable prices. Haven’t booked a date yet due to busy work schedule. Good luck, and check your spam mail folder just in case.