TER General Board

provider responses to reviews
msmayablue See my TER Reviews 2985 reads
posted

I really, really wish TER would implement a "provider response" section to each and every review

this only benefits clients and providers alike

I have escorted on and off for ages. I've never had a bad review from someone I sessioned with. I hope this speaks to my level of service, care for clientele, my ability to drop into the moment with people, and my sexual prowess ;) of course

But, still, there are always going to be disgruntled clients. Clients who make false assumptions, who are then unhappy with the results.

This has happened in a number of ways over the years. A few that come to mind:

Client shows up and immediately says, oh, youre older!
Me: yes...I'm in my 30's. My ads all say this, my website says this too.
Client: i still thought you were young. I want to meet with someone young, like 21 or so

Client: oh, you're very tall!
Me: yes, I am. my height is listed in all of my ads.  
Client: im sorry your pics made you look short  
Me:. yes, i suppose pics can be a little deceiving?

Client: You're not a Latina!
Me: correct. never said I was or portrayed something to that effect
Client: well, I want a Latina  
Me: ......

 
Client: (enters incall, a condo in Sunnyvale surrounded by families, after confirming our date on the phone)
I wanted to meet you at a Dungeon
Me: well, thats odd. My ad says specifically, no dungeon. I don't advertise that I hold sessions at a dungeon.  
My website certainly does not picture or reference any dungeons. You didn't mention this on the phone, either, when we spoke. You do realize not all BDSM sessions are at dungeons, right? i do strap on in a bed.  
I gave you a residential condo address with neighbors all around, you show up...hoping for a dungeon?
Client: yes I wanted a dungeon. I don't want to do this session now. Plus you are curvy, I like smaller girls.  
Me: every single photo on my site shows off my curves. My ads talk about "my curvy body" and my "big ass"
are you sure you didn't confuse me with some other ad you were looking at?
Client: maybe.  
Me: ...

This last example is the client that just left me a terrible, 2/10 review.
He also ranted and raved about how "I did not screen him" as if it was a huge red flag  
well, I did screen, actually. I ran his number and read the reports about him.  Not everyone asks for provider references for last minute dates. And of course, naturally, I am all of a sudden ugly and old too lol :P

I know, some of you are simply unsympathetic to providers, but our reviews effect our business, for LIFE
Clients DO show up with unrealistic expectations. expectations they have no reason for having

There is another well known site that allows providers a chance to respond. 99% of responses are "thanks for the review, he is safe to see" but they ones that are in response to bad reviews are especially valuable for providing some background. in this case, my side of the story.  

Just a thought. There is this stain on my reputation because of this fellow. Showing up to a GFE appointment asking for strap on, and then throwing a fit because my condo did not transform into a DUNGEON upon arrival

Just a thought...allow a provider response. It works two fold
verifying that clients are safe...WIN!
and allowing providers to speak up about bad reviews, especially weirdos and their strange, unfounded expectations.  
Just like Yelp does. Just like Nightshift did.
Their are certainly two sides to every story. I think it would make TER a more provider friendly experience.

These complaints about “to old”, “to tall” and “not Latina”... what kind of jerk talks to a lady like that?  Not mention 30s are /not/ old and there is no “to tall” (statuesque is a marvelous quality if I do say myself).  And the Latina thing... whatever.

 
That rotten review (the “no dungeon” one) was obviously written by some miserable piece of work just bombing you out of spite; your review history is otherwise rather stellar.  Not to mention the guy’s writing makes him sound like some kind of weirdo.  Believe me when I say /no one/ is going to take his review seriously - it just to far out in left field.

 
Now, to as to your subject: I would personally find a Provider Response feature to be interesting.  From my point of view it would provide yet more information (I /always/ like more data) and offer a glimpse of a given Provider’s personality; how an individual handles conflict is a good indicator of character.

well thank you for explaining that you would look past it. I don't really rely on review culture as is, I have my loyal regulars, but a review like this always smarts, as I am a bit of a perfectionist. I give my best to people

I felt it read as very odd as well. Anyone who has seen my pics and website would not shown up expecting a dungeon Domme. What makes this even more odd is that nothing like this happened. I haven't had a grumpy client in AGES

I have combed through my requests from 2018 (I dont see a lot of people) and I still have no clue who this person is. It doesn't add up.  The whole experience of being reviewed is strange as is. Don't think I will ever get used to it.  

I just wish that someday TER could become a little more "provider friendly"
Allowing a response to reviews would be a great first step

Sex is such a personal experience. And my "service" depends greatly on the client too. Show up with dragon breath and no, you will not get much DFK. That client may walk away thinking, she advertised DFK but didnt provide it...well, sir, thats not quite it lol Show up clean and with great kissing skills and we can make out for the entire session. So much depends on the client

It's just not all under our control

Oh, there’s a lot of truth to YMMV, no doubt.

 
Afterall, “clients” who show up drunk, high or unbathed, or who act cold, distant, critical, aggressive or bizarre are certainly not going to have the same session (if any...) as someone who is polite, courteous, friendly and warm.

 
Hey - don’t forget to file a problem report about that bogus review; TER /might/ do the right thing and remove it.

You are both the wrong race and born the wrong sex for this guy.

 
I have a possible explanation. Perhaps he meant to schedule with TSMaya and not MSMaya? lol  (Unfortunately there is no TSMaya in TER's reviews database, I looked)

 
I am the first to say that "some" bad reviews have a "ring of truth" to them, this one is most definitely NOT one of those cases. I would think you shouldn't have too hard a time getting this review removed and in the meantime I don't see this review costing you even a single appointment and it might even get you a few. I can't imagine ANYONE believing this review is true, and that goes for TER Admin as well. I predict they will remove this obviously fake review in due time.

lol
I agree! he only sees TS women  
I am so confused by this entire ordeal. I am not sure he and I even met.

This is truly another attempt to implement a bad idea that the other review site, just folded and closed business and gone..Most of the members their loves those kinds screwy, invasive ideas and look what happend to NS...

This issues had been discuss million times here in TER before and still an issue for the ladies that shows up here and try to dictates some really, really bad ideas as a client we knew that it's an obstacle for a provider, but I don't get it when a well seasond hookers comes in here and brings something is not helpfull to providers.. The most basic reason with this is, we are not being paid, why should we be rated by looks performance and services? Does a doctors, cafés, barbers, plumber or lawyer review their customers? hell fucking NO, NO, NO and fuck NO as it isn't the customers job to provide the service. And majority agreed that, there are things most of the consumers do not want to be common knowledge that are not safety or respect related. and the backlash maybe will be on the ladies disadvantage, because it will generate a profile that a certain lady is reviewing a customer and just for that reason and reason alone majority of the gentlemen will shy away from that certain lady and the provability of her clients base will significantly decrease.  And personally IMHO I will never ever see a provider that reviews me, period. I'll weed them out from my shopping list....and btw NS they will allow you to reviews someone they haven't seen yet..WTF is that...just tells that the policy like that will only destroys everyone's business or image...TER will never allows anything like that.. to submit a review if you have not meet the person....

Then I remembered what day it is today.

Or maybe you didn't write your post as an April Fool's joke--you were just being both mean and idiotic. If that's the case, consider...

The OP never said that clients should be rated by looks, performance, and services.  She was advocating being able to respond to reviews, to say "thank you" or if necessary to give her side of the story.  Based on the frequent abuses of reviews, I don't think that it's a "BAD, BAD, BAD idea" at all.  Maybe it's time to try something like that.

But thanks for the big laugh from your closing:  "TER will never allows anything like that.. to submit a review if you have not meet the person...".  That was classic. :)

P.S.  In case you didn't know, providers review their clients all the time.  It just that those reviews aren't posted publically.

Perhaps you are so against it because you know you wouldn't receive the best reviews? LOL Being able to respond to a review seems like a basic right that most businesses have. Why aren't we afforded the same right?

Posted By: oargerela
Re: BAD, BAD, BAD Idea
This is truly another attempt to implement a bad idea that the other review site, just folded and closed business and gone..Most of the members their loves those kinds screwy, invasive ideas and look what happend to NS...  
   
 This issues had been discuss million times here in TER before and still an issue for the ladies that shows up here and try to dictates some really, really bad ideas as a client we knew that it's an obstacle for a provider, but I don't get it when a well seasond hookers comes in here and brings something is not helpfull to providers.. The most basic reason with this is, we are not being paid, why should we be rated by looks performance and services? Does a doctors, cafés, barbers, plumber or lawyer review their customers? hell fucking NO, NO, NO and fuck NO as it isn't the customers job to provide the service. And majority agreed that, there are things most of the consumers do not want to be common knowledge that are not safety or respect related. and the backlash maybe will be on the ladies disadvantage, because it will generate a profile that a certain lady is reviewing a customer and just for that reason and reason alone majority of the gentlemen will shy away from that certain lady and the provability of her clients base will significantly decrease.  And personally IMHO I will never ever see a provider that reviews me, period. I'll weed them out from my shopping list....and btw NS they will allow you to reviews someone they haven't seen yet..WTF is that...just tells that the policy like that will only destroys everyone's business or image...TER will never allows anything like that.. to submit a review if you have not meet the person....

imanalias61 reads

What other business post comments about customers?

You already have this on the providers only board. And when you inquire about a possible future client to those that met them before there again you get insight and feedback. Not sure how many DNS sites are still around but there is another resource to see comments about clients.

This issue seems more in tune with fake reviews or bad reviews that may be real but doesn’t account both sides of the experience. Here again you can post to the local boards like most do and give your account of the experience.

TER was created for men. Later they allowed ads, comments on threads, a private ladies discussion board, a photo board also. I realize the fake reviews are the greatest problem.  

But please not stress too much and work with TER. First I would hope TER would at the least save the user name as it should be flagged if found to be a common occurrence they should be banned and all there reviews deleted. Be respectful when you communicate your complaints.

Next is maybe the best option because most people get started and schedule by email. PM the guy asking for proof he saw you. Ask a copy of any communication he had and to send the text or information that might support him. Let them know you will request the same from TER and if can’t provide it he may be banned.

Above all things be nice communicating to TER. And wait to see if you get a reply from either the guy or TER, don’t blow up on TER.

But honestly I don’t know of any business I pay for goods or services that openly comments about there customers. If you do, please let me know.

If the was allowed the references or comments about me would at worsts say I’m slightly above average in size and it takes a lot to finish me. And if I couldn’t I left, hence there feeling disappointed, but my reviews would never reflect this, wasn’t the lack of effort, just how I am sometimes.

-- Modified on 4/1/2018 6:06:09 PM

I went in more detail on a separate response, but Yelp, Angie’s List and TripAdvisor are a few of the many well regarded review sites that give businesses the opportunity to respond to a bad review.  Wouldn’t be a bad idea for TER to at least consider doing the same.

imanalias52 reads

Can you post an actual example? I’ve never seen any on Yelp let alone on others you mentioned.

I think here it might only help when someone complained about a fake review or one that doesn’t accurately account the occasion. It would lend to only good reviews in fear of reprisal. Not exactly what was intended because those who feel they deserve 10/10 might comment badly for all giving less even though the reviews are subjective and honest.

I would likely not write any reviews or accept others giving acceptable scores that may not reflect others opinion. Just doesn’t seem right.

look up the Jamaican restaurant on Ventura Called Sattdown. Tony the owner is the BOSS at responding to bullshit reviews.  
He also is humble and admits he's wrong when he's wrong.  
Not only does he serve some of the best Jamaican food aside from Connecticut and Jamaica, he's an honorable business man and you can gauge that from his responses. Obviously his business has it's ups and downs but in many of the cases I read, almost all of the negative reviews involve a comment about his wife and or daughter, Asian, who wait tables.  

People assume it's not authentic because they're being served by  an "Asian lady." The pattern is quite apparent, actually. He invites these people not to come to his restaurant anymore. It's good. He can easily identify the people with some hang up about Asians.  

In some instances of bad reviews, he invites the customer back and he is able to make good on the mistake or whatnot and they often re-review with a higher score, or at least some context.  

So loud is the mantra of how untrustworthy a lot we are, that I see only benefit to clients here in weeding out those providers who reveal through their online behavior that they are trustworthy or if they are racist, too smart, too nerdy, too needy, too emotional.. just be careful if you learn too much about your provider they become like humans!  

Regarding other businesses reviewing potential customers.  
?
Do you have a credit score?
...

souls_harbor69 reads

The smartest people I know are the easiest to understand. They tease out the essential elements and talk in a simple clear coherent manner. They may use a big word here or there because it is the best fit. But you can always tell between that and some who is pretentiously using bigger words than necessary. Smartness is a asset. It doesn't overcome a shitty personality, but it isn't itself a negative characteristic.

If someone is going on the Internet and making accusations against me and my company, it is only right I am able to respond and defend myself against the accusations. There is however a right way and a wrong way to address negative reviews. The right way is to not get angry or take it personally. Calmly and simply state your side of the story. Don’t attack, don’t blame. Write your response after you have calmed down and have a level head.  You don’t have to rush a response out. Take your time and respond intelligently.  

You want an example?  Easy. I’m sorry that you felt disappointed spending time with me. My height and weight is accurately posted on my profile and my photos clearly show that I am not a spinner. I could tell that you were unhappy when you arrived. I wasn’t able to be my best, because I felt uncomfortable. Thank you for taking the time to see me and I hope you find what you’re looking for.  

Be polite, don’t blame or attack, and don’t be angry in your response. The way someone deals with negativity tells a lot about a person and can actually help you.

Well, bad, bad, bad idea MHO for what it is worth. There is two sides to every coin. I ask my providers to give me a "360". I like to know what they thought of the experience. I do it so I can get better and I know what I thought or felt about the adventure. I am dropping a lot of cash on my adventures so I feel something and I like to know if it was meaningful. If they choose not to give me their impressions that is ok. However, if they do share their experience it helps me.  

My experience is a happy provider makes my session that much better. I tend to do longer dates so dinner dates, overnights, and travel dates. If the provider is like in the "Jeff letter" I know not to repeat or to try and do something to make the event better for them. Making them more comfortable.  

I know I am not like so many others and that is ok. For me it works. To each his own. So I encourage my providers to provide me feedback. It can be very constructive.

The "experience" with you was probably like that with any other customer.  I disagree about asking them for feedback on how it was for THEM.  The quality of the experience only matters for the customer.  Ask a food server of cashier if they give a moment's thought about how dealing with you was for THEM.  By the end of the session, a provider will have made one of two decisions . . . . either they would like to see you again as a customer, or they don't.  If they do, they are not going to say anything negative about THEIR "experience" because it might put you off of repeating.  If they don't want to see you again, they still won't tell you anything negative because they would prefer not to say something that will prompt you to write a bad review, even if they have decided to put you on their DNS list.  You should know from this being a business that this type of question is meaningless and you're not going to get an honest response.  What it REALLY does, is show HER you might be insecure, needy, clingy, and in need of having you ego stroked all of the time, which can get tiresome for her.  For many providers, this is a red flag and might make them change their mind to DNS.  The more of a low-maintenance customer you are, the more providers will want to see you.  Just my opinion from what you posted.  Others may disagree.  

Well, thank you Coeur-de-lion for your thoughts. You raise some interesting thoughts. However, for me to improve I like the feedback. For me, I tend to be a pleaser so part of my experience is to see my provider happy and excited. It makes me happy to know I have got them something or done something that got them to say Wow! I am big into fantasy fulfillment.

wow. clearly you do not understand both why that site closed (SESTA, and likely to reopen as soon as it as deemed unconstitutional)

and also....how provider responses work in practice. No, we were not rating clients on their looks and so on.  A typical provider response is "thanks for the review!" and thats it. where it is handy is when reviews, like the one in question happen. its far too easy right now for people to write fake reviews, for a variety of reasons. this is helpful in curbing that, as well as, providing the other side of the story. just like Yelp does.

of course, what do you care? you will never have a review complaining you are ugly and old because you didnt have a dungeon lol (gosh it just sounds so silly saying it aloud) lol...at least i can laugh about it now

If TER allowed providers to comment or rebut reviews. I wouldn't care if providers reviewed me.... pretty sure I'd do ok in their opinions.
I am sure it takes a hell of a leap of faith to be at your most vulnerable with someone you've just met. And to have to do it over and over again...
I know I'm always a little nervous meeting someone new.  It's too bad that some use reviews as a way to lash out at ladies. I don't care how confident you are, seeing or hearing negative things about yourself has to sting. I know I wouldn't like it.

Getting a good review from a provider is just a ticket to successful screening with other providers. Sometimes it all she needs for your references.

but currently there is no rule that prohibits you from addressing a bad review on your local board.

 
Of course, the downside to this is that you bring attention to the bad review, but I guess the old expression that you can't make an omelet without cracking a few eggs applies.

 
While you do bring up good points about why a provider should be able to respond, there are downsides as well.   For example, if a reviewer thinks that he will get rebuffed for writing an honest bad review, then many won't bother.   This will ultimately lead to the reviews being less worthwhile overall.   Then there is the argument that a reviewer should have a right to counter any arguments the provider makes, which can lead to a back and forth tit-for-tat (no pun intended) that will gum up the works.

Posted By: mrfisher
Re: For example, if a reviewer thinks that he will get rebuffed for writing an honest bad review, then many won't bother.   This will ultimately lead to the reviews being less worthwhile overall.  
Many already don't bother, for fear of the dreaded blacklist!  Or being bashed through the PO board or secret sisterhood back channels.
I'm not accusing any lady of this. But the worry of this has been expressed a few times throughout these boards. And there are a few providers who seem like they wouldn't hesitate to do such a thing, for less than legitimate reasons. At least from the angry vibes they give off in some of their posts. Dudes need to chill....just because your in pocket, doesn't guarantee  a great time. It's still hit and miss. Unfortunately,  some guys still just look at the pictures, without reading the large print , much less the fine.
Dumb animals that we are, and all...
Back to point...reviews are already stacked, because some guys are just dicks who hate women and look for anyway they can to try to hurt them. Others are too chickenshit to post anything negative ... afraid the provider will damage their rep in the hobby .

For example, if I found a gal whom I was interested in seeing was spending a lot of time ragging on reviewers, especially for petty stuff (He gave me an 8 instead of a 9!), then she'd quickly go on my DNS list.

 
Most swords have two edges.

If they did that kind of griping in open air forum.  
I imagine if that's occurring, it's where we aren't able to see.  
I notice a few providers come on here under alias. That's actually smart.... because they can talk as much trash as they want...without hurting their business persona.  
I hope I don't trip over one of them, one of these days. There have been some things said that make me not want to know some of them, no matter how they look or perform.

sometimes want to see a provider who expresses a good persona in her posts. Without a link to the provider's ads, it becomes very difficult to do further research such as look at pics to see if she is as attractive as she is cleaver with words.

Absolutely agree. But the ones I've noticed using an alias tend to clash with my personality. And some don't care. They post under their own names...not caring who they ostracize, alienate, or offend. I like them best...at least I know who to avoid that way.

The smart providers show their good side with User Name, and only go to Alias when more discretion is necessary.

but you understand, ladies arent upset so much at the remarks or scores clients give them
but rather how TER actually edits those scores. its a very strange practice. i have a hard time thinking TER cares anything about the well being of working girls based on that detail alone

imanalias54 reads

The system has always sucked. Gradient scores from 1 to 10 has always been a problem with ladies. Yet even knowing it’s a subjective scale who wants to see even 1 lower that the average?

What would you suggest? Not scoring, only comments, or thumbs up? 👍  

They did fuck up limiting the performance scores. That experience is extremely subjective. But ok they didn’t want everyone to get 10’s even for those who really felt it was a once in a lifetime experience.

It’s not a perfect world, so what would we expect TER to be? Perfect? Ok, I give them a 7.5 or 8. Just because without them where would we be better off meeting??? On a street corner?

Mommascomin58 reads

a board on the pacific northwest (not to be mentioned) has an option for a provider to comment on her reviews, usually they just say something to the effect of "thank you" but when incorrect info is presented, they can defend themselves, or clear of any discrepancies. and they can verify whether they ever even saw the reviewer. leads to a MUCH more honest review system.

Also there should be more dire consequences for writing fake reviews that have been proven to be fake.

-- Modified on 4/1/2018 11:19:33 AM

The most highly rated review boards in other industries give the provider/business owners a chance to respond to reviews.  Look at Angie’s List, Yelp, TripAdvisor as just a few relevant examples.

Maybe it’s time for TER to move to a more professional model and emulate those sites.

The key thing is that it is voluntary.  Providers who don’t want to engage in a review/reply back and forth don’t have to.  And hobbyists who don’t want to spend time with replying providers don’t have to.  Or, if you really want to see her in person, but aren’t interested in seeing a reply to her review, than you don’t have to review her.  

There’s enough room for flexibility with that format that gives everybody the opportunity to participate at the level they feel comfortable with.

I run a small business and am reviewed on Google and Yelp. Both allow me a single response to reviews. I like to say thank you for positive reviews, but for negative reviews, I simply and politely state my view of the facts. I have actually been told by a customer once that they hired me, because of my responses to bad reviews. I never loose my cool, I never attackthe review, or the reviewer and simply provide an explanation of the service i was hired to do, what I did and what went wrong between us that led to the disagreement.  

The OP is absolutely right that there should be a way to respond to a bad review. If I couldn’t in my case, customers can go online and basically say what ever they like about me. Interestingly enough, I’ve never received a 1 star review about my work or money. It was always over personality conflicts or scheduling conflicts. People are angry, they feel slighted and write reviews to hurt the business and get their pound of flesh.  

A good percentage of the disputed reviews is a John calling a provider ‘large’ when thier ads and photos clearly listed them as curvy, or had stats like 5’4 and 140 pounds. Another thing I see a lot is men writing negative reviews, because their unrealistic expectations couldn’t be met. An experienced John can read between the lines. A providers responses would help me though in my screening process to confirm who’s story seems more plausible, who has a history of flying off the handle, another side to a story. As long as both the review and the responses are moderated and have to meet a standard, it should be allowed.

It has always been an excellent opportunity to please a did-satisfied customer that didn't have the courage to talk to me face to face.  I have always invited them back to make things right (no I am not a pushover and stand my ground with takers)  In all cases, my reviewer either deleted the bad review or gave me an amended review.

NYminute47 reads

First about you:

 
1)  You are beautiful and your reviews reflect how amazing you are.

 
2)  The last review says much, much more about the reviewer than it does about you!  People are flawed and when in a position of power (yes even writing a simple review can be a position of power to some), many are clueless.  Any hobbyist worth their salt will see the context of ALL your reviews and entirely disregard the "invalid" one.

 
3)  Of course you are hurt.  Providers put themselves "out there" and become quite vulnerable in the process.  It will never feel good.  Unfortunately, there are more than a few dumb, dumb clients and one of the liabilities of any customer service business is the luck of the draw--no matter how thoroughly you "screen."  Just read all the positive comments you are receiving here and try to take some solace from them.

 
TER Review Process:

 
1)  No review process is perfect--after all, people end up coming to subjective conclusions about subjective encounters and we all know how that works out--even on the best of days--people often see things differently.

 
2)  There have to be flaws in the TER review process because of number 1 above.  But TER does try to adapt and has refined its review process a few times.

 
3)  Imagine if TER did allow providers to respond to their reviews.  No matter what you would have said in reply to your last review--it would have had NO impact.  Clearly, the client was a TOOL.  You could scream at the top of your lungs and not be able to convey that message any more clearly!  As a matter of fact, depending upon your mood and writing skill, maybe on a bad day, you might have expressed yourself in a way that would have made some think twice about scheduling an appointment with you.  One can never tell.

 
The bottom line is that last review just may be of value to you.  Anyone who reads it and avoids seeing you because he is foolish enough not to know how bogus that review is--would be a terrible client and you would not want to see that person anyway.  Anyone who reads it and understands the context of your other reviews, may be very sympathetic and even more kind and caring during an appointment than they might otherwise have been.

 
You are hurt, some fool showed just how ignorant he can be--you have every right to be hurt.  In time this too will pass!  Good luck and keep your chin up!

I think this would be great. The more provider friendly features, the better. Better for everyone really. I think the review system could use a a complete overhaul myself. That's just me.

2horses2many75 reads

If SESTA/FOSTA become law "Reviews:  will be a hard evidence, and if found guilty, that will land both parties in jail for up to 10 yrs each...

-- Modified on 4/1/2018 6:53:54 PM

No. SESTA has nothing to do with a review being used as evidence.  If a prosecutor wanted to try to use a “review”’as evidence they could.  Rule 260 protected the boards, never the providers or hobbyists.  

That’s a great point. I wouldn’t expect any major changes to Rrviews until the legal picture is clearer.  That said, the next time TER considers a revamp/refresh of their system, adding a Provider Response option to the provider’s review page would be a move towards a professional tone more in line with other review style sites.

The new site Terms and Conditions state that all reviews are fictional and accepting the Terms mean you understand that. So I don’t understand what all the fuss is about {sarcasm}

He did mention that you had a great Condo.  ;-)

But seriously, you have a great review history and the disgruntled reviewer is clearly an outlier -- or just a plain ol' liar.

AgentBond47 reads

I hate fake reviews as much as anybody but comments would just make the review section as argumentative as the boards.  

And providers need to understand that honest reviews are often attacked as fake if they are unfavorable. It's happened to me twice. The providers complained to ter and I was asked to prove I had seen them. Since I had, it was easy to do.  

Of course that didn't stop the providers from pretending the bad parts were fake.

First thing is Reviews With Provider Reply Available would first run as a Beta Version, giving us the opportunity as to how the new system is working.

One way to reduce the back and forth between provider and hobbyist in the Review section would be to have only one option available, either request a fake review be removed, or respond to a real one.  Not both.

The best benefit for TER, revenue wise, would be to make Provider Responses only available for viewing to VIP members. All the lurkers would see is “This Provider Has Responded To One Or More Of These Reviews”

This isn’t a proposal that can be done overnight.  TER would need to evaluate the features and protocols used by other review sites like Yelp, Google, Angie’s List and apply the best practices used by those successful sites that would help improve this site.

This topic has come up dozens of times and has been rejected (for good reason) every single time.

 
BTW, the real details to the reviews are already limited to VIP members, I don't see even the slightest revenue benefit to TER, and I do see a LOT of headaches.

 
You really haven't thought this through, have you? but please keep tilting at windmills if it's your thing.

Limiting access to VIP viewers only would be one more tease for non-members to sign up.

Why in the fuck would they pay to read the rebuttals?

 
You should maybe stick to stalking BlackPanther, you suck at that too, but at least you'll only be annoying him that way.

 
This topic had been discussed over and over and it's clear to anyone with even half a brain it's just not going to happen, nor should it. GIGO, as long as humans are involved no review system is going to be perfect, the only thing this would accomplish would be to spread the drama from the discussion boards to the review boards.

Of course it’s not a huge selling point, but from the view of TER as seen by a non-VIP member, it’s just one more reason a person might decide to level up to VIP status.

Of course GIGO, and no system is perfect, but successful sites and apps dealing with reviews in other industries have successfully incorporated business owner/provider feedback in their models.  

It’s an idea that’s been discussed before, but has TER ever really given it serious consideration? Times change.  Maybe they will consider it the future. And if they refer to conversations like these, they’ll find hobbyists who support the concept, and others who don’t.  

You make a very good point that the Review With Feedback could become very contentious. That could be controlled with proper moderation on TERs part. Which could be the reason TER would decide not to do it, if it requires additional staffing to handle increased submissions.

Rest assured, if TER does consider adding this feature, it would be done during an overall site upgrade, and they certainly would run it as a Beta feature before making a decision to permanently add it to the Review Section.  There’s certainly enough interest among both providers and hobbyists to run it at the Beta level.

What’s the harm in discussing an issue that is topical and generates interest?  I wouldn’t characterize that as tilting at windmills.

John_Laroche88 reads

From he said-she said, to fake rebuttals of real reviews, the value of any rebuttal (other than the train-wreck humor) is so outweighed by the potential damage (making an already flawed system even worse) that it will (or should) never happen.

Any potential client who is worth his salt does research by more than just TER reviews. He'll look at the provider's social media and/or website too. IMHO, that's a perfect place for a provider who feels compelled to say anything about her reviews to add a  page. For instance:

ABOUT MY REVIEWS:
Most of my reviews posted on TER are wonderful fantasies; however, there are a few that I encourage any potential client to ignore -  
Monger 1 - I never met this person;
Monger 2 - I would never take part in the fantasies portrayed in this person's review;
Monger 3 - this person was very late and refused to accept that I couldn't adjust my schedule. I think this review wa retaliation...

You get to vent and any potential client has the opportunity to Make up his/her own mind. Win-win.  

The proposed work around, responding to reviews on a separate blog or homepage, adds too many steps, isn’t timely, and puts content directed to the TER audience in front of people who might not read TER reviews. There’s also no moderator control over what a provider would put on her blog.

It’s much more efficient, convenient, relevant and transparent to just have the provider response to the review available on the girl’s TER review page.

When they click on your website, they can refer to the blog...

You're dealing with the general public.
If you were selling apples you'd run into as many idiots.  
Consider this a Yelp for providers

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