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Suggestion and Policy

Fastrack problem reports and submissions from paying members.
MeetEricaStone See my TER Reviews 7931 reads
posted

I know the folks at TER are busy as ever especially since hiding the numbers.  It takes a week or more, typically, to update from submission reports and to scrutinize reviews that are being said to be fake.  I get folks are busy and doing their best.

I can't help but also think that folks are submitting more of both in order to get complimentary VIP time - I hate that system :)  But it is what it is.  Still, why shouldn't those of us who pay get a little perk?  Our submissions should take precedence over someone wanting to gain VIP time - we pay for it.  It's not uncommon for sites to treat the paying members a bit better and this would be a very good way to start.  I can't complain overall as it's a good site and I KNOW folks are doing all they can withthe resources they have. Still, a week to change a phone number on our own profile, or 7-10 days to have a fake or wrongly submitted (more than 3 mos, etc) review is a long time for the user who pays to support the site.  

Why should we wait in the same line with those who submit for credit?

fallonkelly6602 reads

This is a very good point Erica.  I, too, am a paying VIP member and recently requested a phone # change on my profile.

I believe Eros follows this type of policy.  If you are VIP, 300 per month vs 120 per month, you get faster customer service response.

I also think the current system encourages fake reviews to gain VIP status as well.  

I would love to see this suggestion implemented here on TER as well.  If we are paying VIP put our request first in line PLEASE.
Thanks

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Elle VanBuren5685 reads

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WymenLover5110 reads

I'll add the point of view of a guy who has paid during much of the past six years.

Instead of problem reports being handled within 2-3 days, it now takes a week or more.

Instead of just telling me my review is "unapproved", it would be nice to have the courtesy of an explanation up front.  I take a lot of care in preparing my reviews.  The details are drafted in a word processor and I normally think about them for a day or two and make revisions.

Mine are much more detailed than many of the ones that have been approved, but the basis for approving or not seems to be the whim of the paid staff member.

Plus, the verification code display is not working....I finally figured out that you have to click on the speaker because that is the correct code.

I'm guessing TER has had to cut back on staff....their lack of customer service will result in more of us no longer paying.

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